Job Overview:
We are looking for a detail-oriented and customer-focused Accident Repair Service Advisor to join our team at Honda Quaideen. The successful candidate will have at least 3 years of experience working for a main car dealership and will be responsible for managing the accident repair process, from initial customer contact to vehicle delivery. You will ensure that customers receive a seamless, efficient, and transparent experience, coordinating between customers, insurance companies, and the body shop team.
Key Responsibilities:
- Serve as the first point of contact for customers needing accident repair services.
- Inspect damaged vehicles and create accurate repair estimates.
- Liaise with insurance companies to process claims and approvals.
- Provide clear, accurate, and timely updates to customers regarding the repair status of their vehicle.
- Coordinate with the body shop and parts department to ensure efficient repair workflow.
- Ensure all repair work is completed on time and to high-quality standards.
- Prepare final invoices and review them with customers before vehicle delivery.
- Handle customer inquiries and concerns in a professional and courteous manner.
- Maintain accurate records of all repairs, estimates, and communications.
- Upsell additional services or repairs as needed to enhance vehicle safety and performance.
Requirements:
- Minimum of 3 years’ experience working as a Service Advisor in a main car dealership, with experience in accident or body shop repairs.
- Strong knowledge of accident repair processes, insurance claim handling, and vehicle bodywork.
- Excellent customer service and communication skills.
- Basic Knowledge in working with computer systems, including dealership management software.
- Ability to work under pressure and manage multiple tasks efficiently.
- Strong organizational and problem-solving skills.
- Attention to detail and a high level of professionalism.
Benefits:
- Competitive salary with performance-based bonuses.
- Full medical coverage for you and your family.
- Paid time off, attendance bonuses, and annual increments.
- Daily lunch provided at the dealership.
- Opportunities for professional development and career advancement.
How to Apply:
Interested candidates should upload their CV below or send their CV to [email protected] with the subject line “Accident Repair Service Advisor Application”.
